Instead, I can record a video of what I’m doing when the error occurs and share it with the app creator to help them better identify what’s happening. Sometimes when I encounter an error or bug in the app I’m using, I struggle to describe exactly what I was doing when it happened.
This is the perfect example of show, don’t tell. You can also use screen recording to help a customer who has contacted your support team with a software question, a colleague looking to learn a new process, and a lot more. Unless, that is, she forgets I sent her the video. Then, the next time she forgets, she can just refer to the video. The next time I get a call from my mother wanting me to remind her how to post a video to Instagram, I won’t talk her through it, I’ll record myself doing it and then send her the video.
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